Memaksimalkan Safety di Ramp Area Bandar Udara


Kelompok 5

Ketua              : Erick Firdianto                      (243111013)

Anggota          : Aditya Marga Setiawan        (243111012)

Erna Setiawati                       (243111022)

Novia Nur Fitriani                 (243111011)

Kelas               : DIII Ground Handling 2011

Dosen              : Eko Probo

Tema               : Ground Handling

Ground handling adalah suatu kegiatan airlines yang berkaitan dengan penanganan atau pelayanan terhadap para passenger berikut bagasinya, cargo, pos, peralatan pembantu pergerakan pesawat didarat dan pesawat terbang itu sendiri selama berada di airport, baik untuk departure maupun arrival. Baca lebih lanjut

ANY ACTIVITY, ROLE AND PROBLEM IN ACCEPTANCE IMPORT (ENGLISH VERSION)


English Version

GROUP 5

LEADER        :  Erick Firdianto Soekarli (2431.11.013)

Member        :  Aditya Marga Setiawan (2431.11.012)

Erna Setiawati (2431.11.022)

Novia Nur Fitriani (2431.11.011)

Class              : D3 GH 2011

Lecturer           : Eko Probo D.Warpani

Chapter 1

 

Introduction

We, from group 5, choose theme about any activity, role, and problem in acceptance import, because acceptance import is one of essential things for importing cargoes activity. We are doing this research base from our field lecture experience held in PT Gapura Angkasa. Baca lebih lanjut

HOW IMPORTANT TO BUILD THE LUXURIOUS COMMERCIAL AREA FOR THE AIRPORT?


Group            :                                         8

Chief              :

RIZKY INAYAH                                                       224110220

Member         :

NURSERY ALFARIDI S. NASUTION          224110046

SEKAR WIDYASTUTI PRATIWI                 224110045

NOVIA CAHYA SYAFITRI                               224110225

Class             :                                   S1 ZU10

 

BACKGROUND

People’s mobility nowadays is developing rapidly so they need everything fast. This is the reason why do the people use the aircraft as their alternative transportation especially for the air transportation. Therefore, the airport provides so many facilities for the passengers’ amenities.

However, there are some situations which will cause them trapped into the airport. This matter exactly makes them feel uncomfortable being in this place. One of the reasons of those circumstances is delay or transit time that takes a long time for the passengers. So, the airport that takes the responsibility of every passengers provides the support facilities in order to comfort them while they are waiting for the time in the airport. It also gives the value added for the airport and of course an extra income.

These support facilities include the commercial area of the airport. Commercial area is one of the attractions in this place. This area is the most favourite place in the airport for the passengers because it has so many interesting spots such as restaurant, shopping mall, even there are game station, cinema, or casino in cetain airports as their commercial area.

Now, the airports are developing their commercial area in order to increase the amount of the visitors. Not only as a support facilities at the airport, this area can also levels up the airport’s prestige and also increasing the airport’s income.

The commercial area development itself needs a well plan along with a big enough cost. So its space, funds and layouts has to be adjusted well to make this place useful for the passengers’ needs.

That are the reasons why do we take this problems to our research, with the importance of the commercial area development at the airport as the main point and to know what are the effects for the airport to develop its commercial area luxuriously as our research purpose.

THEORY BASE

According to Valarie A. Zeithamldan Mary Jo Bitner (2003:3), the definition of service is “Include all economic activities whose output is not a physical product or construction, is generally consumed at the time it is produced, and provides added value in from (such as convenience, amusement, timeliness, comfort, or health) that are essentially intangible concerns of its frist purchaser”.

Airport is a place where the air transportation services are given. It also being a part of national and international air transportation service systems to be in favor of the passengers’ needs. So, it provides many facilities which has been included in Peraturan Direktur Jenderal Perhubungan Udara Nomor : Skep/ 47/ III/ 2007 Tentang Petunjuk Pelaksanaan Usaha Kegiatan Penunjang Bandar Udara Pasal 2 Ayat 1 dan 2 (b). It describes the supporting activities in the airport are:

-        Hotel reservation services in the airport

-        Shopping space lease services in the airport

-        Restaurant, bank, money changer space lease in the airport

There are also PP Nomor 70 Tahun 2001 which explains that the airport activity suppoting services are being done by a certain party.

In this global era, there are so many commercial areas in a certain national or international airport are built excessively. Besides to add more value, the commercial area development is also needed for passengers necessity fulfillness and for business sake.

This business concept of elaborating the services has a unique attraction of the product and service. It can be a standard for the other airport administrators and the entrepreneurs in making the commercial area as unique and luxurious as possible to appeal consumers. Moreover, this area is the most interesting place to visit in the airport. But is that a big deal to build such a prestige commercial area whereas we know that it will costs a big mount of money.

RESEARCH METHODOLOGY

Our research has a scope of research that focuses on the assessment of how important commercial area built luxuriously for the airport.

In this case, we choosed some of the research methodology. One of them is a method of data collection. The method of using primary data is by conducting a survey to respondents who often use commercial area at the airport. Primary data in this case is the data that is retrieved from the answers of the respondents are examined, namely in the form of opinions or data about the phenomenon of an object.

In addition, we also use the sample withdrawal method, which consists of a questionnaire and documentation. The questionnaire was distributed online via docs.google.com or indirect, as well as offline or in person. Whereas the documentation is a technique of collecting data in a way to see, read, observe and manipulate data to support this research.

Other method that we use is descriptive research method. This method aims to explain the influence of the commercial area development in an airport which can be used by the airport to gain an advantage. It is exercised by  formulating and interpreting the data so that can provide a clear description about the research that we do.

 

THE ANALYSIS RESULTS

In this study, based on the overall data obtained from 98 respondents, said that the commercial area at the airport is needed to be developed and its facilities also have to be added because some passengers have experienced a delay so they need a commercial area as one of the place that can be used for them to wait until they can go on board.

There also some respondents who claimed that the commercial area at the airport is uncomfortable and unsatisfying. That is one of the reasons why do this area is needed to be developed. So that, the commercial area could become the icon of an airport and also for the country where that airport is.

Some of these causes can give some impacts to an airport when they are developing their commercial area. One of them is to improve the passenger movement. The more atractive that the commercial area is, more passengers will come to that airport. For example Changi Airport, Singapore. People come to the airport just for shopping in its commercial area, so that beside they can increase the passenger movement, they can also earn much income either it is an aeronautical or non-aeronautical income.

And by developing commercial area at the airport, they can also improve the airport’s image. The facilities management at an airport should managed well, so it can provides and enhances a good airport image.

As we can seen from the economic sector, the development of this area can also be influential. This is because there will be many businesses that are established in that airport and it will increases the number of entrepreneurs. A large number of entrepreneurs can make the Government increasing the income taxes, so that it will indirectly makes a good impact for the Government as well.

Commercial area at the airport has to be developed and added some interesting facilities. However, the development of a luxury commercial area is not required, it will just burden more costs for the airport.

THE RESEARCH RESULT

This Chapter 4 explains about the research results that have been taken by the survey titled “How important to build the luxurious commercial area for the airport?”. The results of the research are done by using the method of data collection that is conducting a survey to respondents who often use commercial area at the airport. We also use the method of withdrawal of sample from the questionnaires and documentation.

From the data obtained, we formulate and interpret data using tables and graphs to show the results of this research. Based on the results of the survey that we did, the resulting data is as follows:

The Profile of Respondents

Age

Based on the results of the primary data processing, can be known that the age of the respondents is in the table as follows:

Table 4.1

The Criteria of Age

Frequency

Percentage

Teenager (13-17 year old)

8

8%

Adult (> 17 year old)

90

92%

TOTAL

98

97%

Diagram 4.1 Diagram of Age

Nationality

Based on the data primary processing, it can be reported that those respondents nationality is as it seems at table below:

Table 4.2

Nationality

Frequency

Percentage

Indonesian

96

98%

Others Nationality

2

2%

TOTAL

96

100%

Diagram 4.2 Nationality

Gender

Based on the data primary processing, the respondents’ gender is in the table as follows:

Table 4.3

Gender

Frequency

Percentage

Male

34

35%

Female

64

65%

TOTAL

98

100%

Diagram 4.3 Diagram of Respondents’ Gender

Frequency

Based on the results of the primary data processing, the frequency visits of the respondents to the airport is as shown in the following table:

Table 4.4

Frequency

Quantity

Percentage

Once

7

7%

Seldom

68

69%

Frequently

23

23%

TOTAL

98

100%

Diagram 4.4 Diagram Based on the Frequency

SURVEY DATA RESULTS

The results of the questionnaire answers which are submitted to the respondents show that the percentage of 17 questionnaires, both the questions and the statements, are the description of the data results of each question or statement.

First questionnaire was about the experience of the respondents who had visited the airport. It has 98%. The respondents said “Ever” which means most of the respondents have visited to the airport.

Questionnaire 2 is about the experience of respondents who had experienced a flight delay. 53% of respondents said “Never” which means the most of the respondents had never experienced flight delays.

Questionnaire 3 is about the experience of respondents when they spend time while waiting for delayed planes. 70% of respondents choosed “Playing with the gadget” which means the majority of respondents prefer playing gadgets to come to seeing the commercial area, because it is easy and do not spend a lot of money.

Questionnaire 4 is about the opinions of respondents to assess commercial facilities in the area nowadays. 56% of respondents said “Ordinary” meaning that the majority of respondents have little attention to the commercial facilities area at this time because their main goal is to go to the airport only to board the aircraft.

Questionnaire 5 is a statement about the respondents to assess that commercial area could be an icon (image) for the airport itself. 76% of respondents said “Agree” which means the majority of respondents assess that the commercial area could be an icon (image) airport.

Questionnaire 6 is about the comfort of the respondents when they are in the commercial area. 64% of respondents said “Ordinary” meaning that the majority of respondents do not really care when they are in the commercial area.

Questionnaire 7 is about the opinion of the respondents to assess the needs of the facilities and entertainment venues augment in the commercial area. 72% of respondents said “Need”, meaning that the majority of respondents felt that facilities and entertainment venues in the commercial area should be developed.

Questionnaire 8 is the opinion of the respondents to assess what facilities are needed to be added in the commercial area nowadays. 30% of respondents said “No” meaning that the majority of respondents want that the facility in a commercial area can be added in order to add some facilities which are not exist in the area.

Questionnaire 9 is a statement to the respondents to assess the entertainment venues in the commercial area at the airport. 60% of respondents said “Agree”. This means the majority of respondents felt the entertainment in the commercial area is a plus for the airport because it can increase the income for the airport.

Questionnaire 10 is about the opinion of the respondents in developing commercial area that will increase the movement of passengers at the airport. 69% of respondents said “Yes” meaning that the majority of respondents considered that the development of a commercial area can increase the level of consumers’ satisfaction to make them continue to use the airport and to increase the movement of passengers at the airport.

Questionnaire 11 is about the opinions of respondents’ satisfaction that use the existing facilities in the commercial area. 85% of respondents expressed “Ordinary”. It means the majority of respondents are not satisfied with the current situation of the facilities in commercial area.

 

EXECUTIVE SUMMARY

Based on the results of our research about “How important to build the luxurious commercial area for the airport?”, we can conclude that commercial area at the airport should be developed and its facilities also have to be added. However, the development of a luxurious commercial area is not really needed because the development needs the plans and the capital intensive.

One of the methods that we use in this research is the withdrawal method. It takes the sample of the questionnaire which will states the results of the survey data that we did. It states that  the most of the respondents want this area has an adequate facilities and makes it convenient for its users. They do not really want a luxurious commercial area.

This is because for some passengers who have ever experienced delays, this area is urgently needed as one of the places that they can used to wait at the airport. It also can earns more income besides the flight activity income. In addition, many respondents said that commercial area facilities in the airport are unattractive and less convenience. The satisfaction in that area is also one of the causes of an airport needs to develop its commercial area. Therefore, the area at the airport should be developed in such a way, but the development does not need to be too luxurious, because it will add greater costs for the airport.

RECOMMENDATION

Most of the consumers want the commercial area facilities in the airport continue to be developed, but the consumers do not assume the development is too luxuriously built. Based on these conclusions, there are some suggestions that can be useful for every commercial area at the airport as well as below:

  1. As we can see from the results of research, it is recommended that the management at every airports increasing the innovation in terms of doing improvements and provide facilities that focused on consumer convenience.
  2. It is also recommended that the management of the airport and the entrepreneurs who have a business in the commercial area should improve their business and technology management so that it can grows the high competitiveness and high level of the consumers convenience towards the commercial area facilities. There is no relationship between luxurious facilities with consumer convenience issues if both of parties carry out their duties well and still consider the optimization of the utility facilities in the commercial itself. In this way the commercial area facilities will be able to develop according to the needs of the community.
  3. It is also recommended that the management of airport manager especially for commercial area to make some cost savings in the use of financial resources during the development of commercial area. If the construction and development of commercial areas are luxury but forgetting the main purpose of the airport, it will be only waste the cost to the entrepreneur so it will burdens them because of the high cost of maintenance and repair of the facilities.
  4. It is also recommended that the management of the airport managers and the entrepreneurs should stop competition on the airport facilities and more focus on the maintenance and repair which aims to make the customers pleasant.

Soekarno-Hatta Need KRL (Finish)


name:

Leader: Hutomo Edo P. M (224110026)

Members: Satya Pandu  Wahidiat (224110202)

Muhammad Ropih (224110008)

Riezaldy Gees I. (22411020 8)

Class : S1 MTU A

Finish

conclusion

Citizen’s capital Jakarta is basically already at a critical stage of the development of this city. This is evidenced by their skepticism towards the realization of the government to build what they want. Actually they are very optimistic about what the government planned to build the city into better. Baca lebih lanjut

Soekarno-Hatta Need KRL (Part 4)


name:

Leader: Hutomo Edo P. M (224110026)

Members: Satya Pandu  Wahidiat (224110202)

Muhammad Ropih (224110008)

Riezaldy Gees I. (22411020 8)

Class : S1 MTU A

 

Part  IV

Analysis

Continuing from the previous part of the “Soekarno-Hatta took KRL”, so far we have reached the stage where we analyze the results of the survey data that we have made a few weeks ago with the total collected last until the paper was written amounted to 38 respondents Baca lebih lanjut

Soekarno-Hatta Need KRL (Part 3)


name:

Leader: Hutomo Edo P. M (224110026)

Members: Satya Pandu  Wahidiat (224110202)

Muhammad Ropih (224110008)

Riezaldy Gees I. (22411020 8)

Class : S1 MTU A

 

PART III

Extensive simple, we did begin to make the background of the topics we raise is “Soekarno Hatta took KRL”. We raised the topic seriously because we see less government role as executor of the project due to airport construction projects KRL Baca lebih lanjut

Soekarno-Hatta Need KRL (Part 2)


name:

Leader: Hutomo Edo P. M (224110026)

Members: Satya Pandu  Wahidiat (224110202)

Muhammad Ropih (224110008)

Riezaldy Gees I. (22411020 8)

Class : S1 MTU A

 

PART II

Electric Rail trains are modes of public transportation are the most effective, because basically the capacity provided to accommodate hundreds of passengers in a single transport to a destination. It also Railroads Rail Electric has lajurnya own so he canwalk freely without Baca lebih lanjut