Name : Hendrik Kerensha
NIM : 224107255
Class : S1 MTU
Task : V
CONCLUSIONS AND RECOMMENDATIONS
Based on data collection that I have done, I concluded:
The first, 35% believes that there is a lack of supporting facilities productivity in air transportation services, such as the passenger waiting room was less good, less extensive parking area, minimarket inadequate, and others – others. In the air transportation support facility is in need, because the users of air transport services are not little anymore. The increasing number of users of air transport services, the more additional facilities inside and outside the airport area. Since the facilities inside and outside the airport also has an effect on the productivity of the users of air transport services in Indonesia.
The second, 15% thought that the lack of services within and outside the area of the airport, such as service to the users of air transport services when entering the airport area, ticket purchasing, transport and goods entering the aircraft. From this the service that is provided by the airport is still not good for the users of air transport services. With the service still is not good, it is not possible users of air transport services will move to use other transportation services, it can also exacerbate the image of the airline.
The third, 50% thought that the security and safety of the users of air transport services has not been maximized. This is the most important thing, because it involves the safety of the users of air transport services, such as the use of aircraft that have been in the eating of age, and is not airworthy, and the pilots who are less qualified and do not meet the standard in aviation. Another thing to note also, that security inside and outside the area of the airport should be more in tighten again. This should be fixed immediately dah changed for the convenience of the users of services gtransportasi air.
The airlines should be more responsive to the needs of the users of air transport services as well as the deficiencies contained in or outside the area of the airport. It is also an important need for the government played a role in evaluating the airport, airport facilities, and especially regarding the security and safety of the users of air transport services. So that can create harmony in the airports and users of air transport services. And it can improve the quality and increase the productivity of the users of air transport services.